Shipping

How long does it take to process my order?

Our coffee is prepared and roasted to order by our fulfillment partner, Temecula Coffee Roasters. Please allow 2–5 business days for processing before your coffee ships. Holiday and peak-season volumes may extend processing times.

Processing time is separate from carrier transit time. Expedited shipping is currently unavailable.

How long does delivery take?

After the carrier receives your package, delivery generally takes 1–5 business days, depending on the destination and carrier conditions. These are estimates rather than guaranteed arrival dates.

These timeframes apply to coffee. Shipping details for tea, matcha and other specialty products will be confirmed before ordering opens.

Where do you ship, and what does shipping cost?

Available destinations and shipping charges will be displayed at checkout when ordering opens. For questions about a particular address, please contact Brown Skin before placing an order.

International orders

International availability and rates require confirmation before purchase. Where international delivery is offered, customs duties and import taxes are separate from shipping charges and may be payable by the recipient. Customs clearance may add time to delivery.

Which carriers deliver my order?

Our fulfillment partner uses USPS, UPS and FedEx. The carrier and service are selected according to the shipment. Use the carrier shown in your tracking information for delivery updates.

How can I track my package?

Follow the tracking link provided for your shipment. A tracking number can be assigned during preparation; “label created” or “pre-shipment” means carrier pickup may still be pending.

Tracking activity begins when the carrier scans the package. If an update is unclear, email us with your order number.

Can I change my order or shipping address?

Contact Brown Skin immediately with your order number and the correction needed. We will check whether a change is possible. Once fulfillment is complete, the order cannot be modified.

My tracking says delivered, but I cannot find my package.

1. Check your porch, mailbox, parcel locker and nearby delivery areas. Ask neighbors or building staff.
2. Allow 24 hours in case the delivery scan appeared early.
3. Contact the carrier for details and send Brown Skin your order and tracking numbers.

Report suspected theft to the carrier and, where appropriate, local authorities. A delivered scan does not automatically qualify an order for replacement or refund; we review reports individually and help you determine the next steps.

What if my order arrives damaged or incorrect?

Email your order number, a description of the issue, and photos of the product, label and shipping packaging. Please contact us before returning anything so we can review the issue and explain the available resolution.